FAQ’s

  • Some of our pieces are made to order so, please allow approximately 3 weeks.

  • We completely get it, we change our minds too! Just make sure to contact us within 1 hour of placing your order to cancel.

    Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic exchange shipping is free.

  • Once your order is fullfilled and ready to ship we will send out an email with a link to live track your order.

    Or

    You can track your order on our website here: Track My Order

    *Please note that the first tracking updates within 24 hours*

  • Processing Times(making the item and packing): 2-3 days

    Shipping Time:

    U.S. Domestic Shipping:
    All domestic orders are mailed and shipped out through USPS. We offer free standard shipping on all orders over $65+ USD. 

    • Normal standard shipping can take 2-5 business days.

    • Priority shipping can take 1-3 business days.

      (days do not include processing time)

    International Shipping:

    International orders will be shipped out through USPS International, which will be calculated at checkout. We offer free standard international shipping on all orders over $120+ USD.

    Reminder: (orders shipped through USPS international service will be handed off to your local postal office after custom clearance, for further delivery)

  • Yes, of course we ship all over the world!

    International Orders: Free shipping on orders $120+ USD

    Your order will be shipped through USPS International service, then will be delivered by your countries local postal service.

  • There may be duties and taxes on your shipment that you will be responsible for. Please note that we do not have any control over these fees and can vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. 

  • Yes, no problem. Just contact us through our chat or email for our rush shipping rates and time frames

  • This usually means that the local postal service tried to deliver your package but could not for one of these reasons:

    • Incorrect Address

    • Can not physically reach your address

    • Bad weather in the area

    In these cases, we advise to contact your local post office for more info on why there was an attempt and no delivery. Usually they will hold your package at the local office.

  • In the case of a lost package, we are here to help as much as we can. Just contact us through our chat or email: miragoldd.co@gmail.com

    • Packages that are marked delivered, are void for insurance claims. Claims regarding these orders must be handled directly between the customer and your local post office.

    Once packages are in the shipping carriers possession we do not have any control over their transit.

    • Packages that are lost in transit are eligible for an insurance claim with USPS.

    Please make sure your delivery address is correct and secure

  • We accept return and exchange requests within 14 days of delivery.

  • With a return request:
    You can return your items for a full refund back to your original payment.
    We will provide a return shipping label. However buyers are responsible for the cost of the return shipping label, (which will be deducted from refund).
    We are working hard to be able to offer free returns.


    With an exchange request:
    You can exchange for a different size or item.
    We offer free return shipping on exchanges and will provide a free return shipping label.